What can I return and is there a charge?
You may return any supply item that's in the original manufacturer box or carton and is in resalable condition. We don't charge any restocking fees if you return the item within 30 days from the date of purchase.
You may return unassembled and manufacturer assembled furniture as long as you have the manufacturer carton and it's in resalable condition.
Food, beverages, special orders, print, and ad specialty orders aren't subject to return unless there was an error by Office Resource Center or a manufacturer defect. Assembled furniture isn't subject to return unless there was an error by Office Resource Center or a manufacturer defect. Most manufacturers will attempt to repair the defect before replacing or accepting the furniture back for return.
How long do I have to return an item?
You have 30 days from the date of purchase to return a product that you don't like or need. You have 10 days from the date of purchase to report shortages, incorrect shipments, damaged and defective products.
How do I get a return back to Office Resource Center?
That will depend.
If your order was delivered by an Office Resource Center Sales Assistant, the Sales Assistant will pickup the return. Returns are normally picked up within 3 business days from the day that you initiate them.
If your order was delivered by United Parcel Service or a similar small package carrier then we'll initiate a call tag for the number of cartons that contain the items that you're returning. For example, if you have three separate items to return that you can fit into one carton, then we'll initiate a call tag for one carton, and we'll credit your account for all three items. Returns should be picked up within 7 to 10 business days.
Please do not ship an item for return.